Sometimes we are overwhelmed by the need to acquire hard skills in our job huntings that we forget soft skills that will keep us in the job. We will be looking at Emotional Intelligence and why we need to acquire it.
Emotional Intelligence is the ability to understand, use and manage our emotions in positive ways to avoid conflicts, challenges, stress and aiding effective communication particularly in our work place.
SIGNS OF EMOTIONAL INTELLIGENCE
. Ability to prompt employees, colleagues and clients to share their opinions or experiences relating to the job or services received
. Ability to carefully listen to customers responses or complaints without taking their rudeness to heart .
Emotional Intelligence is important because:
. it helps to focus more on the goals and values of an organization rather than their personalities
. It helps to build deeper and more connected relationships between members of an organization and customers
. It also help to build strong reputation due to one's ability to keep to commitments
If you have any of these traits of Emotional Intelligence, it is advisable to go for careers in:
. Management: it will help motivate high performance because of the ability to understand individual need.
. Teaching: Ability to understand students composition and needs will help develop different teaching styles
. Psychology: It will provide strength in being able to deal with other people's critical history in order to provide logical information
Customer Service Representative: This skill will help curb frustration, stress and anger from customers negative comments.
Other careers may include Event Planning and Marketing Analysis.
Emotional Intelligence can improve by:
. Taking responsibility for our actions
. Examining how our actions will affect others and the organization before taking it
. Utilizing active listening skills
. Practice ways to maintain a positive attitude
. Empathize with others, avoid judgements
. Utilize an assertive style of communication
Hope this tips work! Be Emotionally Intelligent.
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